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Shipping & Returns

 

Shipping & Store Return Policy

Shipping Destinations :

Astoriacouture.com ships to all 50 United States, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.

We can ship to virtually any address in the world.

Calculating Cost

The shipping cost is determined by the weight of the order, chosen shipping method, shipping origin and shipping destination. This will be calculated when you checkout your shopping cart.


 

SHIPPING & HANDLING RATES:
       U.S. and U.S.Territories
       International
       Delivery Time Estimate
       Tracking Package
 
SHIPPING TO THE U.S. AND U.S. TERRITORIES

Shipping & Handling Rates :
 
  Order Amount Standard Shipping & Handling
(5-8 business days up to 10 business days)
* Add $4.95 for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses
Express Shipping & Handling
(2-3 business days up to 5 business days)
* Not available for Alaska, Hawaii,U.S. territories, P.O. Boxes, APO/FPO addresses
  $0 - 25 $5.95 $16.95
  $25.01 - 50 $6.95 $18.95
  $50.01 - 100 $8.95 $20.95
  $100.01 - 150 $10.95 $22.95
  $150.01 - 200 $12.95 $24.95
  $200.01+ $15.95 $26.95
 
 
 
 
 
 
INTERNATIONAL SHIPPING (EXCLUDING CANADA)

International Shipping & Handling Rates : All rates are quoted in U.S. Dollars

Please note: International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
 
  Order Amount International Shipping & Handling
(10-14 business days up to 16 business days)
 
  $0 - 50 $38.00  
  $50.01 - 100 $48.00  
  $100.01 - 200 $58.00  
  $200.01 - 300 $78.00  
  $300.01 - 400 $138.00  
  $400.01 - 500 $188.00  
  $500.01 - $238.00  
 
International Shipping Options :

  • International shipping usually arrives within 10 - 14 business day, but may take up to 16 business days from the shipped date, excluding holidays.
  • Standard delivery is not available for international shipments.
 
International Shipping Restrictions :

  • Delivery is not available for P.O. boxes.
  • Gift Card delivery to International addresses is not available.
  • Orders shipping to International addresses have a maximum merchandise sub-total (excluding E-Gift Certificate) purchase amount limit of $1,000, or a maximum purchase item limit of 20 items per order, whichever comes first.
 
DELIVERY TIME ESTIMATE :

To estimate when a package will be delivered, the following should be considered:
  • Credit card authorization and address verification must be received prior to order processing, and may take up to 48 hours.
  • Orders with Out of Stock item(s), may take an additional 2 to 5 business days to process and ship.
 
TRACKING YOUR ORDER :

Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 1 to 5 business days from your order date, go to the My Account page and click on Orders to get the tracking number for your order.
 
INTERNATIONAL TAXES, DUTIES AND CUSTOMS FEES

International Taxes, Duties and Customs Fees :


  • Astoria couture ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.
  • USPS's local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

 Returns

 

Store Policies

Occasionally items may be out of stock and if this happens on an order of multiple items we will
ship the available items on the order.

Pre-Orders

Please note that the delivery date is an estimated shipping date. We are unable to guarantee
delivery dates for pre-order items due to unforeseen delays by the manufacturers. Please know
that we cannot control the dates that are given to us by the manufacturers. Pre-order items are
sold on a first come first serve basis. We will charge your card for the full amount when the
order is placed. We will accept cancellations on preorder items, but for online credits only that
can be used on future purchases. If for some reason we cannot fill your order we will issue a full
refund.

Cancellations

Please be advised that once an order has been placed we are unable to make any modifications to
the order including cancellations.

ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS.

The following items are FINAL SALE items and cannot be returned or exchanged:

Bathing Suits
Underwear
Jewelry
Tights
Hosiery
Intimate Apparel

Hats
Scarves

 

Where do I send my return :

19501 Biscayne Blvd

Suite # 2027

Miami, FL 33180-2371